Our products come with a limited warranty from the respective manufacturer . Subject to the exceptions and upon the conditions stated below, Sterling Ascent Sdn Bhd warrants that the products sold under this sales agreement shall be free from defects in workmanship and materials for one year after shipment of the products to the original buyer. The warranty period will vary depending on the product purchased. To determine which warranty applies to your product, refer the warranty term in our quotation. Sterling Ascent Sdn Bhd limited warranty covers defects in materials and workmanship. Sterling Ascent Sdn Bhd liability under this limited warranty shall be, at our option, to repair or replace any defective parts of the equipment, provided that these parts, if proven to the satisfaction of Sterling Ascent Sdn Bhd, were defective at the time of being sold and that all defective parts shall be returned, properly identified with a Return Goods Authorization. This limited warranty covers parts only, and not transportation / insurance charges. This limited warranty does not cover:
- Usage that is not in accordance with product instructions.
- Failure to follow the product instructions.
- Failure to perform preventive maintenance.
- External causes such as accident, abuse, misuse, problems with electrical power, improper operating environmental conditions.
- Servicing not authorized by Sterling Ascent Sdn Bhd.
- Using accessories, parts, or components not supplied by Sterling Ascent Sdn Bhd.
- Damage by fire, floods, or acts of God.
- Customer modifications to the product.
- Products with missing or defaced serial numbers.
- Consumables such as filters, cuvette, electrode and fluorescent / UV bulbs